Managing Conflict with Confidence

Service Description

Conflict happens, always. Whether you're working in a front-line operational role or leading a team, function or entire business. The important thing is how conflict is managed. This virtual programme will give you everything you need to handle conflict with confidence. This course is for you if you are: - Someone who is unable to manage conflict situations in the workplace - Aspiring to become a leader - A new leader keen to enhance your leadership toolkit You will learn: - A 4-stage process to managing conflict - How to identify, intervene and manage conflict - How to manage conflict with confidence Which will allow you to: - Drive positive outcomes from conflict - Intervene in conflict situations positively Agenda (6hrs): Session 1 - Conflict, how it happens and how to spot it Session 2 - The conflict management process, and your role Session 3 - A confident approach to managing conflict

Cancelation Policy

Please see below for our cancellation policy: Booking Cancelled more than 14 days before start-date: 75% of your course fee will be retained. Booking cancelled more than 7 days but less than 14 days before start-date: 50% of your course fee will be retained. Booking cancelled less than 7 days before start-date: 100% of your fee will be retained.

Contact Details